Explore Liverpool with Liverpool City Walks' interesting range of guided walks around the city.
Liverpool City Walks is owned and operated by a group of local qualified tourist guides working together as a co-operative.
These Terms and Conditions constitute a formal agreement between us and our Customer (this being the person(s) who uses our products and/or services).We and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. A credit or debit card guarantee, full or part payment and acceptance of such by us for you to use our products and/or services signifies an understanding and acceptance of these Terms & Conditions.
Advance reservations and/or ticket purchase for our regular walks is recommended to prevent disappointment. Such reservations can be made through this website.
Advance reservations and/or bookings for our other walks by arrangement (minimum numbers apply) by email firstname.lastname@example.org
Your credit or debit card details will be requested to purchase your ticket(s). If booking online, your credit or debit card details will be requested to complete your purchase and a "print-at-home" ticket will be generated. Full payment, as itemised, shall be debited and your account statement will identify the transaction as "Liverpool City Walks / WebTicketManager". This is our 3rd party payment clearing provider who operate our secure, PCI compliant online booking system and can be contacted directly at: Wincham Business Park, Wincham, Northwich, Cheshire, CW9 6GB. UK. Tel: +44(0)161 956 2300. (www.webticketmanager.com)
If booking by any means other than online, your credit or debit card details may be requested to complete and/or guarantee your reservation. Payment, as detailed, shall be debited accordingly and your account statement will identify the transaction as Liverpool City Walks.
If booking through an approved representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your reservation is duly guaranteed by the issuing of a payment receipt or tour ticket(s).
Cancellation by the Customer
Outdoor tours/events will continue in all but extreme weather conditions.
Refunds will not be given if you choose not to attend.
We regret that our cancellation policy does not permit the cancellation of ticket(s). Your statutory rights are not affected.
Cancellation by Us
Where we cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being confirmed.
Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Wherever possible, a booking amendment shall be accommodated without charge or penalty if requested fourteen (14) days or more prior to the event date.
Tickets may be exchanged for the same event operating at another time, but this is subject to availability.
Where an amendment cannot be made and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable.
Prices quoted shall be current at the time of booking, acceptance and acknowledgment. The price agreed shall not be subject to any change Price Inclusions
Your ticket price shall include goods and/or services as indicated, statutory insurance, VAT, all taxes and anything specifically mentioned as "included".
Your ticket price shall exclude personal insurance, snacks, lunch, beverages, optional activities, gratuities and any other items not specifically mentioned as being included.
Attractions, Highlights & 3rd Parties
Attractions, highlights and 3rd parties experienced during fulfilment may have specific reservation rules, payment procedures, health & safety rules and terms & conditions which shall be applicable in full in conjunction with these terms & conditions.
As in any product and service of this type, you are entirely responsible at all times for your own safety and for that of others. Going off any unmarked pathways, through closed gates, barriers or otherwise is done so entirely at your own risk and no responsibility can, or shall, be taken in such an instance. If in doubt, please ask.
Children under the age of fifteen (15) shall be accompanied by an adult at all times. Full responsibility for children remains with the accompanying adult, including general behavioural control so as not to disturb the others.
Please contact us to discuss specifically your needs if you are disabled or a special needs client requiring a wheelchair or other such mobility assistance and/or special assistance. It is our intention to operate access-for-all and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to move independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.
Animals / Pets
Animals and pets shall not be permitted with the exception of a registered and documented guide dog in accompaniment of a visually impaired person. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control so as not to disturb the other customers.
For the comfort and safety of all, alcohol, & tobacco is strictly prohibited at all times Non-prescribed drugs are strictly prohibited and we
operate a zero-tolerance policy that will involve the police without hesitation.
We operate within UK laws that include compulsory and statutory insurance against accident and third party liability. Personal insurance against injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Travel Insurance in good standard travel procedures.
We will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person's preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. However, we recognise that our own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.
In so far as our duties extend in providing a professional, safe and fit-for-purpose product, we, our staff and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of our control.
It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, We will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, our services. In all cases, the maximum liability payable shall not exceed the total fee collected for the provision of the services provided.
Due to the Heritage grading of the properties, due care and attention must be practiced throughout your visit. Anyone thought to have caused intentional damage to the properties will be responsible for the payment for repair.
We provide our service strictly on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms.
We are not responsible for, provide no representations to, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by us.
It is clearly stated, understood and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable shall not exceed the fee collected for the provision of the services provided.
The right is reserved to make operational changes at any time, whether to the services, itinerary or otherwise, with or without notice, which is considered necessary prior to the event.
The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or a full refund without administration charge or penalty as detailed under our Cancellation clause above. If circumstances warrant such action a full and documented reason shall be provided.
The right is reserved to require persons who are unable to move independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.
The right is reserved to decline to accept, or retain, any person at the discretion of the management. If circumstances warrant such action a full and documented reason shall be provided and an equitable cash amount without penalty or administration charge shall be refunded in accordance with our Cancellation clause above. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Reasons for such action shall include, but not be limited to:
• Violent, racist, verbal abuse or other such unacceptable behaviour
• Failure to comply with the laws of the United Kingdom
• Drunk and disorderly behaviour
• Misuse of un-prescribed drugs
• Refusal or failure to comply with health & safety issues
• Refusal or failure to provide suitable evidence of entitlement to partake in a tour
• Refusal or failure to pay the correct fee for taking a tour
• Any other behaviour deemed disruptive, dangerous or insulting to other customers
The right is reserved to make alterations or changes to these Terms & Conditions at any time, ensuring that customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms & Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or administration charge as detailed under our Cancellation clause.
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of "force majeure". For the elimination of doubt, in these conditions, "force majeure" means any event which wecould not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes,natural disaster, adverse weather, fire, etc.
Complaints & Disputes
Any disputes or complaints must be brought to our attention in writing no longer than twenty-one (21) days from the origin of such. We shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.
In the event of a complaint or dispute not being satisfactorily resolved, both parties irrevocably agree that the dispute will be settled and determined by final and binding arbitration conducted in accordance with the Rules and Procedures in current effect under English law.